Privacy Policy

Introduction

SplashSign ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature platform and services (the "Service"). Please read this policy carefully to understand our practices regarding your information.

By using SplashSign, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We collect information that identifies, relates to, describes, or could reasonably be linked to you, including:

• Name, email address, phone number, and business information
• Account credentials (username and encrypted password)
• Payment and billing information (processed securely through third-party payment processors)
• Documents, signatures, and data you upload or create through our Service
• Communication preferences and correspondence with us

Usage Information

We automatically collect information about how you interact with our Service, including:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, time spent on pages)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies

Document Metadata

For audit and security purposes, we collect metadata related to document transactions, including timestamps, IP addresses of signers, authentication methods used, and completion status.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send you related information
• To create and maintain your account
• To send administrative information, updates, and security alerts
• To respond to your inquiries and provide customer support
• To enforce our Terms of Service and protect against fraud
• To comply with legal obligations and resolve disputes
• To send marketing communications (with your consent, where required)
• To analyze usage patterns and improve user experience
• To maintain audit trails for signed documents

Data Storage and Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and privacy

Your documents are stored on secure servers located in the United States. We retain your data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

For Legal Compliance

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal process.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request restriction of processing in certain circumstances
• Object: Object to processing of your information for certain purposes

To exercise any of these rights, please contact us at privacy@splashsign.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, analyze usage patterns, and deliver personalized content.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We use the following types of cookies: essential cookies (required for Service functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings).

Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

International Data Transfers

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to the transfer of your information to the United States and acknowledge that data protection laws may differ from those in your country.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

California residents may contact us at privacy@splashsign.com to exercise these rights without discrimination.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds: consent, contractual necessity, legal obligation, or legitimate interests. You have the right to withdraw consent, lodge a complaint with a supervisory authority, and exercise all rights outlined in the GDPR.

We maintain appropriate safeguards for international data transfers in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@splashsign.com.