Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SplashSign ("Company," "we," "us," or "our") governing your access to and use of our electronic signature platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any modifications.

Eligibility and Account Registration

Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.

Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

You are solely responsible for any activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Service Description and Use

SplashSign provides an electronic signature platform that enables users to create, send, sign, and manage digital documents. The Service includes document management, signature workflows, templates, authentication features, and integrations with third-party applications.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit viruses, malware, or other malicious code
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Scrape, copy, or harvest data from the Service using automated means
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service to send spam, unsolicited communications, or phishing attempts
• Reverse engineer, decompile, or disassemble any part of the Service

Electronic Signatures and Legal Compliance

Our electronic signature functionality complies with applicable electronic signature laws, including the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), and the European Union's eIDAS Regulation.

By using our Service to sign documents, you consent to conduct business electronically and agree that electronic signatures have the same legal effect as handwritten signatures. You acknowledge that you have the ability to download, save, and print signed documents.

You are solely responsible for determining whether a particular transaction is suitable for electronic signature and for ensuring compliance with any industry-specific regulations governing your use case.

Subscription Plans and Billing

Subscription Plans

We offer various subscription plans with different features and usage limits. Plan details, pricing, and features are available on our website and may be updated periodically.

Billing and Payment

Subscription fees are billed in advance on a recurring basis (monthly or annually). By subscribing, you agree to:

• Pay all fees associated with your selected plan
• Provide current, complete, and accurate billing information
• Authorize us to charge your payment method on each billing cycle
• Pay any applicable taxes, including sales, use, or value-added taxes

Fees are non-refundable except as required by law or as explicitly stated in our refund policy. If payment fails, we may suspend or terminate your access to the Service.

Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused features, except as required by law.

Content and Intellectual Property

Your Content

You retain all ownership rights to the documents, data, and content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited, worldwide, non-exclusive license to store, process, and transmit Your Content solely to provide and improve the Service. We do not claim ownership of Your Content.

You represent and warrant that you own or have the necessary rights to Your Content and that uploading Your Content does not violate any third-party rights or applicable laws.

Our Intellectual Property

The Service, including its design, features, software, trademarks, logos, and content (excluding Your Content), is owned by SplashSign and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our express written permission.

Data Security and Privacy

We implement reasonable security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for implementing your own security measures to protect sensitive information. We recommend using strong passwords and enabling two-factor authentication where available.

Our collection, use, and disclosure of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

Customer support is available via email at hello@splashsign.com. Support response times vary by subscription plan and issue severity.

Termination

We may suspend or terminate your account and access to the Service immediately, without notice, for any reason, including if we believe you have violated these Terms. Upon termination:

• Your right to use the Service will immediately cease
• You will remain liable for any fees incurred prior to termination
• You may download Your Content for 30 days after termination
• We may delete Your Content after the 30-day grace period

Provisions of these Terms that by their nature should survive termination will continue to apply, including intellectual property rights, disclaimers, indemnification, and limitations of liability.

Disclaimers and Limitation of Liability

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPLASHSIGN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for all claims arising from these Terms or your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless SplashSign, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any rights of another party.

Dispute Resolution and Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property disputes.

Arbitration will be conducted in Miami, Florida, and judgment on the arbitration award may be entered in any court with jurisdiction. You agree to arbitrate disputes on an individual basis and waive your right to participate in class actions or class arbitrations.

If you are located in a jurisdiction that prohibits arbitration, disputes shall be resolved in the state or federal courts located in Miami, Florida, and you consent to the exclusive jurisdiction of those courts.

General Provisions

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SplashSign regarding the Service and supersede all prior agreements and understandings.

Contact Information

If you have questions or concerns about these Terms, please contact us at support@splashsign.com.